BAI SOFTBAI SOFT

Privacy & Data Protection

Introduction

BAISOFT provides centralized visibility and control over your wireless networking hardware: without the cost and complexity of wireless controllers or overlay management systems. Data center of BAISOFT is based in Munich, customers can confidently deploy scalable, secure networks that comply with privacy regulations across the EU.

European data protection authorities issued guidance on cloud computing, outlining technical, legal, and procedural safeguards required to protect the sensitive and private data of European citizens. BAISOFT Cloud is designed specifically to address these recommendations and applicable laws. This guide documents how to configure an Organization in the EU Cloud, and documents the specific configuration elements that are stored outside of the EU.

USER TRAFFIC

User traffic is data related to users' network traffic (web browsing, internal applications, etc.). The BAISOFT cloud server does not store customer user traffic (network traffic, web browsing, internal applications, etc.) as this traffic is directly routed through the WAN uplink and does not reach the BAISOFT cloud server. BAISOFT cloud server can collect only anonymous data coming from the relevant network.

MANAGEMENT DATA

Traffic to and from BAISOFT cloud servers is encrypted in transit. Major types of customer management data include:

  • User records — Includes account information such as account email and company name, or other optional information such as user name and address
  • Configuration data — Includes organization-level configurations and network-level configurations made in the dashboard
  • Analytics data — Includes connected clients (MAC address, IP address, SSID associated to, etc.), traffic and location analytics data, visualizations and network insights
  • Customer-uploaded assets — Includes any customer-uploaded assets such as custom floor plans and splash logos

DATA RETENTION TIMES

Data retention policy may vary depending on the geographic location where the dashboard is hosted. Dashboard stores the data within the region where it is hosted (for example: dashboards hosted in the EU region are stored in the BAISOFT data center in Munich).

EU

14 months

(12 months + 2 months backups)

Rest of the world

26 months

(24 months + 2 months backups)